| Occasionally, this
newsletter is devoted to reviewing a book with a
compelling viewpoint relative to competing in a changing
world. In June 2004 the book reviewed was The Second
Century: Reconnecting Customer and Value Chain through
Build-to-Order (Matthias Holweg and Frits K. Pil, MIT
Press, 2004). It was a discussion of the
difficulties being experienced in the automotive
industry as competition and costs converge to choke the
profit from many, and the life from a few. GM's recent
pronouncements, missteps, and seemingly myopic
leadership decisions bear testament to the consequences
of trying to stay the same while the rest of the world
changes. While The Second Century discussed the
automotive industry, a new book brings it into focus for
everyone else. The World Is Flat: A Brief History of
The Twenty-first Century (Thomas L. Friedman; Farrar,
Straus and Giroux, 2005) asks the question, "Where
were you when you discovered the world was flat?" By
flat, the author means, the elimination of the usual
barriers separating countries: cultures, education,
skills, even language. Mr. Friedman describes three
globalization eras since Columbus' discovery in 1492.
The first, referred to as Globalization 1.0, started
when the world was shrunk to something more medium-sized
than the previous huge unknown. Around 1800,
Globalization 2.0 began, lasting until around 2000.
During this period, the key agent of change was the
development of multi-national companies that went
"global". The world became smaller as transportation
costs fell in the first half and communication costs
fell in the second half. Around 2000, the world shrank
again, to a size "tiny" and the playing field for
individuals became level. The dynamic force behind
Globalization 3.0 is the new found power of the
individual to collaborate and compete globally. Most of
the examples cited refer to the ascension of both China
and India in a variety of markets throughout the world
and the ways they have transcended the old time and
distance barriers.
The challenge we face is: How can we in North America
compete in this new globalization era? The author offers
this suggestion: "If you want to grow and flourish in
the flat world, you better learn how to change and align
yourself with it."
He also provides a glimpse of how some successful
companies have done it. These companies have developed
some rules and strategies for operating in the new,
flatter world.
Rule # 1- When you are feeling flattened, dig inside
yourself. Don't try to build walls. Don't try to
protect your current practices. Adapt and differentiate.
Rule # 2- Small companies should act big. The key
to being small and acting big is being quick to take
advantage of all the new tools for collaboration to
reach farther, faster, wider, and deeper.
Rule # 3- Big companies should act small. One way
to act really small is by enabling your customer to act
really big.
Rule # 4- Be a good collaborator. In the flat
world, more business will be done through collaborations
because the layers of value creation are becoming so
complex that no single firm is going to be able to
master them alone.
Rule # 5- Stay healthy by getting regular checkups.
The goal is to constantly identify and strengthen the
niches served while re-examining the outsourcing
possibilities for those things that don't differentiate
your company. It is partly about finding ways to lower
costs in line with strategy. It is also about reviewing
strategy in light of new competitive pressures.
Rule # 6- Outsource to win, not shrink. Being
more competitive allows you to grow your business by
emphasizing your differentiation.
Rule # 7- Outsourcing isn't selling out. A level
playing field is a good thing for everyone. Friedman
predicts that China will never attack Taiwan and risk
upsetting a successful supply chain balance. Suppliers
don't want to shoot customers; customers don't want to
shoot their suppliers.
Mr. Friedman's study of the flattening world is
uplifting and encouraging and one of the most compelling
books I've ever read. It also is sobering because there
are still a number of non-flat areas of the world: many
parts of Africa, North Korea, and parts of the Middle
East. One of the major differences that separate the
flat world from the non-flat is perspective: in the flat
world people have dreams and in the non-flat, they have
memories. Being motivated by dreams focuses you on
growing. But, if all you are motivated by are memories
of the way it was, it stifles you. Whether you are
functioning in a non-flat region or a non-flat company
with "this is the way we've always done it" attitudes,
recognize that the world is flat. Be a dreamer! |