Edition 21 - March 2005

 
Same Old, Same Old

 
GM's recent disclosure of a loss, followed by the announcement of their interest in selling the financing business reminds us of the "What are you thinking" question posed in an earlier newsletter. Selling the proverbial cash cow seems as wrong thinking as it can get. Management's response to their troubles suggests the problem has gotten too big and too complex. Already, there's talk of a governmental bailout, as one ex-manager puts it, to prevent a "societal" problem. Sounds a lot like Mitsubishi, doesn't it?

So, let me get this straight. Since society can be harmed by bad decisions made by bad managers, society should bail out those same said bad managers who will likely continue to make bad decisions.

Several knowledgeable industry leaders were recently quoted outlining three strategies for GM:

1) Pressure the U.S. government for legislation to reduce the company's health care obligations;
2) Persuade the United Auto workers union to accept deeper benefit cuts.
3) Improve GM's cars and trucks.

What do these strategies tell us about GM? The first two have a historical basis. Acrimonious relations in GM created a climate that often led to intense and sometimes bloody, negotiations between management and labor. GM's appeasement of labor wasn't, in my opinion, so much a reawakening of the value of its people as it was the belief that they could pass on the costs to the public, which they did. Now we're being asked to perpetuate past managements' mistakes by paying for something we've already paid for.

The third strategy is confusing. Do the industry experts mean better quality? GM has a well-deserved reputation for quality-built vehicles. Do they mean more productively built? GM is regarded as a very efficient producer with reasonably low labor content compared to the industry. It sounds a lot like "Same old, same old". Hopefully what they meant is build cars and trucks the public wants to buy. Now that is a novel idea.

Building cars and trucks the public wants to buy has been difficult for GM of late. GM has over 100 days of cars and truck on dealers' lots. They've reinstated rebates and other incentives, now some of the highest in the industry. Meanwhile, GM's capacity utilization looks like one of the lowest in the industry.

Let's consider another strategy for GM: declare bankruptcy, jettison half their capacity, drop a third of their brands, and focus on building cars and trucks that consumers want. Couple this new focus with a rapid flexible build-to-order operations system that creates the supply chain flexibility that can economically adjust to changes in consumer preferences. Finally, get Michael Dell to run it. Society and the automotive industry will be better for it in the long run and the GM that emerges be stronger than ever. Whatever happens, it won't be "same old, same old".


 

 



*Journal of Operations Mgt., April 1998; Koste, Malhotra / Definitions of Flexibility Dimensions